Hidden Benefits of Business Intelligence

“I used to spend 30 hours assembling information in spreadsheets to understand and analyze the details of my transportation operations. With my Oco BI solution, I now spend minutes and am able to analyze any aspect of my operations. More importantly, I have time to work with my carriers and customers to address and fix the issues I find from our powerful Business Intelligence solution. I can act and see marked improvement, rather than run in circles.” - Quote from Kevin Kilcoyne, Senior Manager of Transportation and Logistics, Welch’s Foods.

I have always felt that managers and analysts in most companies spend 90% of their time assembling the information they need, and 10% really analyzing it and acting on it.  If a company can reverse this ratio and spend 10% assembling information and 90% of their time responding and executing, companies would be much better off.  I see thoughtfully applied Business Intelligence as a very effective way for companies to reverse this “prepare information vs. analyze and act” ratio.

It takes a lot for companies, customers, and vendors to alter behavior and make changes. However, when you free up time to work on these issues, it really make a difference.

Lessons from Best-In-Class Service Organizations

Gut Check: Managing Data Proliferation to Create Opportunity

Time for Supply Chain Management Leaders to take on Business Intelligence

The Economy: Good or Bad for SaaS Business Intelligence?

Take Time to Get the Metrics Right

Timeless Software at SAPPHIRE 2009

The 360 Degree View

Under The Customer Experience Big Tent