Lessons from Best-In-Class Service Organizations

Insightful reporting, KPI’s and analytics for your service business can have a dramatic impact on services financial performance and customer experience. However, companies lack access to the key information required for services analytics because:

• Services data resides in many disparate planning and execution systems across various locations and business units

• The Service Enterprise is typically geographically dispersed and the customer and install base footprint is ever-changing

• Leaders lack integrated views and cannot analyze their business across dimensions such as offering & event types, business units, customers, product lines, regions, and segments

Success requires that multiple sources be accessed and integrated to achieve complete customer visibility and Service Enterprise optimization.

If you lead a Services Enterprise P&L or Cost Center, lead a Services Sales, Marketing or Operations function, or are responsible for customer advocacy and experience, join us for an upcoming Webinar that will:

1.Provide the opportunity to learn more about specific findings from Aberdeen’s June 2009 Service Benchmarking and Measurement research report and illustrate what Best-in-Class Service companies are doing to leverage their disparate data and KPI’s

2.Highlight examples from Thermo Fisher Scientific where integrated data is providing opportunity and an enhanced customer experience

3.Introduce a unique technology platform to help drive your Service business and customer experience
Hidden Benefits of Business Intelligence

Gut Check: Managing Data Proliferation to Create Opportunity

Time for Supply Chain Management Leaders to take on Business Intelligence

The Economy: Good or Bad for SaaS Business Intelligence?

Take Time to Get the Metrics Right

Timeless Software at SAPPHIRE 2009

The 360 Degree View

Under The Customer Experience Big Tent