Steve is currently the Vice President of Solutions for Oco, Inc the leading Software-as-a-Service (SaaS) provider of business intelligence (BI) and data integration solutions. Steve has more than 25 years of experience in senior-level positions for manufacturing and high technology companies. During his 17 year career at General Electric, he held senior-level positions including various operations and supply-chain leadership roles, director of worldwide customer support at Aircraft Engines and Six Sigma Master Black Belt. Additionally he was a partner of ServiceEdge Consulting, where he led new business development, new services offering design & deployment and client relationship initiatives for the capital equipment industry. Prior to ServiceEdge Consulting, he was vice president of Enterprise Collaboration Solutions for Parametric Technology Corporation.
Steve received a Bachelor of Science degree in Aerospace Engineering from Syracuse University and an MBA from Boston University. He is a member of the Aberdeen Group Strategic Service Management Advisory Council, Association For Services Management International (AFSM International), and recently, served on the IBM Almaden Research Roundtable on Service Performance Measurement.